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DELIVERY & RETURNS
We try to offer a prompt service and this is reflected in our delivery and a returns policy that means you can buy with confidence. We offer COMPLIMENTARY WORLDWIDE SHIPPING.
We aim to deliver your goods within 6 working days from receipt of your order (subject to stock availability). In the event that a particular item is temporarily out of stock, we will advise you accordingly and provide an estimated delivery date.
If you need something in a hurry, please get in touch and let us know. There may be a small additional delivery fee, but we'll do our best to help you.
Ecommerce Telephone: +44 (0) 3442 252 252
Delivery
Standard delivery within Europe: COMPLIMENTARY WORLDWIDE SHIPPING
(Applicable to items sold on this website, unless specified otherwise. Heavier items sold from our shops in Elgin, St. Andrews, London, Edinburgh and Hawick may incur an additional charge depending on weight.)
We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Johnstons of Elgin products to over 100 destinations worldwide. When you buy your Johnstons of Elgin products from Global-e, you will see that your payment method is charged by Global-e, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). You can contact Global-e at service@global-e.com or send them a letter to
45 Leather Lane,
London
EC1N 7TJ
United Kingdom
JOHNSTONS OF ELGIN CHRISTMAS RETURNS POLICY
All items purchased from the 28th October 2019 can be returned or exchanged until the 17th January 2020.
Johnstons of Elgin want you to be happy with your purchase. If you are not, just return the item to us, in its original condition, and we will exchange or refund it in full.
RETURNS & CANCELLATION POLICY
£5 RETURNS ON ALL ORDERS, via DHL COURIER SERVICE
Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to ensure products against all risks from the time of delivery.
You may cancel your purchase of goods by notifying Johnstons of Elgin either by email or phone within 2 days of your order being placed. In such cases a full refund will be made to the purchaser's original payment method.
You may return your purchase of goods with proof of purchase within 28 days of date of invoice to Johnstons of Elgin ecommerce at the address provided below. The returned merchandise must be in new, unused, and unworn condition with garment tags still attached. Note: if you fail to take reasonable care of the goods Johnstons of Elgin reserve the right not to accept your return. Johnstons of Elgin will refund your purchase price to you in full within 28 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery.
To request a return please visit our International Returns Portal, please note that you will require your online order number and e mail address. The cost of return delivery, £5, will be deducted from your refund.
Click here to visit our International Returns Portal
If you need to return any item, please wrap securely (enclose your order number & proof of purchase) and send to:
(Return to Origin)
Johnstons of Elgin
Ecommerce
Newmill
Elgin
Moray
IV30 4AF
Please obtain proof of postage from the Post Office in case your package fails to reach us. It is the responsibility of the customer to return items to Johnstons of Elgin and obtain suitable insurance for the value of goods enclosed.