Delivery & Returns
We try to offer a prompt, value-for-money service and this is reflected in our keen delivery pricing, and a returns policy that means you can buy with confidence. We offer COMPLIMENTARY WORLDWIDE SHIPPING.
We aim to deliver your goods within 6 working days from receipt of your order (subject to stock availability). In the event that a particular item is temporarily out of stock, we will advise you accordingly and provide an estimated delivery date.
If you need something in a hurry, please get in touch and let us know. There may be a small additional delivery fee, but we'll do our best to help you.
Ecommerce Telephone: +44 (0) 3442 252 252
DELIVERY: COMPLIMENTARY WORLDWIDE SHIPPING
(Applicable to items sold on this website, unless specified otherwise. Heavier items sold from our shops in Elgin, St. Andrews, London, Edinburgh and Hawick may incur an additional charge depending on weight.)
Changes to the tax regulations in the US which will be applicable From 1st January 2020
Following a supreme court decision from 2018 which rules that remote sellers with no physical presence in a state must collect and remit the sales tax for each state where they do business, Johnstons of Elgin & Global-e have taken steps to support the calculation, charge and remittances of sales tax as required by each state. From 1 January 2020 Sales tax will be calculated and added to the price at checkout and will be required to be paid by the customer at checkout, essentially the same as any local US transactions where the customer pays the state’s local tax at checkout.
Returns & Cancellation Policy
You may cancel your purchase of goods by notifying Johnstons of Elgin either by email or phone within 2 days of your order being placed. In such cases a full refund will be made to the purchaser's original payment method.
Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to ensure products against all risks from the time of delivery.
Click here to visit our International Returns Portal - we offer a COMPLIMENTARY RETURNS SERVICE, via DHL Courier Service, within the United States of America, please note that you will require your online order number and e mail address.
You may return your purchase of goods with proof of purchase within 28 days of date of invoice to Johnstons of Elgin ecommerce at the address provided below. The returned merchandise must be in new, unused, and unworn condition with garment tags still attached. Note: if you fail to take reasonable care of the goods Johnstons of Elgin reserve the right not to accept your return. Johnstons of Elgin will refund your purchase price to you in full within 28 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery.
Please note that international custom duties and sales taxes are NON refundable.
If you need to return any item, please wrap securely (enclose your order number & proof of purchase) and send to:
Johnstons of Elgin Ecommerce (Return to Origin)
Please obtain proof of postage from the Post Office in case your package fails to reach us. It is the responsibility of the customer to return items to Johnstons of Elgin and obtain suitable insurance for the value of goods enclosed.
Delivery Duty Paid (DDP)
Johnstons of Elgin ecommerce orders are despatched from the United Kingdom. Delivery duties are applicable when goods are exported to any country outside of the European Union, and are payable by the recipient of the goods. Goods are either held by the delivery courier until the invoice has been paid, or the goods may be delivered followed by an invoice for the duties sent to the recipient. If you opt to pre pay duties on your order, this will allow the goods to be delivered with no prolonged delay. All duties and taxes related to the goods will be covered, and no extra charges will be required by the shipper or recipient.