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Privacy Policy

Like you, we don't like people running off with our personal details so we promise not to sell, lease or otherwise transfer your information to anyone else, except where you've expressly asked us to (by entering a competition we're running jointly with another company for example).

We've tried to make our privacy policy nice and simple to understand, but if you're unsure what something means, or feel we could do a better job of explaining, please get in touch and let us know.

Privacy Policy

    This website, (the "Website") is operated by or on behalf of James Johnston & Company of Elgin Limited ("Johnstons of Elgin"), registered in Scotland under company number SC22553 and having its registered office at Newmill, Elgin, Morayshire IV30 4AF. Our trading names include Johnstons of Elgin and Johnstons Cashmere.
    Johnstons of Elgin is committed to protecting and respecting your privacy.
    This privacy policy (the "Policy") together with the Website terms and conditions of use here and any other documents referred to in it sets out the basis on which we will process any personal data we collect from you. Please read the Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
    For the purpose of the Data Protection Act 1998 ("the Act"), the data controller is Johnstons of Elgin.
    In this Policy, when we refer to "you", we are referring to you, as the person or entity accessing, viewing and/or using the Website. Any reference to "we", "our", "us" etc is a reference to Johnstons of Elgin.

    We may collect and process the following data about you:
    • The information that we collect and which is voluntarily given by you via the Website or by email, including any personal details you type and submit for example your name, email address, postal address, date of birth and telephone number (and including any other information provided at the time of joining our mailing list, entering competitions or prize draws, and purchasing goods).
    • Details of goods purchased whilst using the Website and fulfilment of your orders.
    • If you contact us, we may keep a record of that correspondence or call.
    • Details of your visits to the Website including, but not limited to, click-stream data, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs and other communication data.
    • The information we collect via the Website may also include your IP address: this is the individual identification number that is assigned to your computer when it is connected to the Internet.

    • 3.1 What is a cookie?
      A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device, including mobile or handheld device (such as a smart phone or tablet), as you browse the Website. We use cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. We only collect information we feel is essential for you to use the Website efficiently and to improve services for you, for example:
      • for technical purposes essential to the effective operation of the Website;
      • enabling a service to recognise your device so you don’t have to give the same information several times during one task;
      • measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
      • completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
      • monitoring the success of campaigns and competitions;
      • website and system administration, for example, tracking the number of website users for marketing purposes;
      • remembering pages viewed;
      • monitoring your journey around the Website which helps us improve navigation and ease of access to popular pages; and
      • remembering items you have saved to your bag on a previous visit to the Website, including where the browser has been closed and a new session has begun.

    • 3.2 Types of cookies used
      The Website uses the following types of cookie:
      • Session cookie – this type of cookie allows websites to link the actions of a user during a browser session so that the website is able to store certain information whilst the user is browsing the website.
      • Persistent cookie- this type of cookie is stored on a users' device in between browser sessions and allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.
      • Third party cookies – these are cookies that are not set by Johnstons of Elgin but are instead set by a third party.

      You can find more detailed information about the individual cookies we use and the purposes for which we use them in the table below:

      Session and Persistent Cookies

      Cookie Purpose Expires
      cookiealert Checks whether cookie message has been displayed to customer. 1 year
      popup-shown Checks whether welcome message has been displayed to customer. 1 year
      nocache Disables external cache. 1 hour
      frontend Used for customer sessions. 2 hours
      frontend_cid Used for customer sessions. 2 hours
      cookielaw Acknowledges cookie message has been shown. 1 year
      GlobalE_CT_Tracked Global-e session id cookie. session
      GlobalE_CT_Data Global-e data cookie. 10 years
      GlobalE_Data Global-e data cookie. 3 days

      Third Party Cookies

      Cookie Domain Purpose Expires
      sess AppNexus analytics cookie 1 day
      anj AppNexus analytics cookie 3 months
      uuid2 AppNexus analytics cookie 3 months
      ATN Atlas tracking cookie 18 months
      tuuid_last_update Bidswitch cookie 1 year
      tuuid Bidswitch cookie 1 year
      c Bidswitch cookie 1 year
      bkdc Bluekai cookie 6 months
      bku Bluekai cookie 6 months
      fr Facebook advertising cookie 3 months
      _ga Google analytics cookie 2 years
      _gat Google analytics cookie 2 years
      _gid Google Analytics cookie 1 day
      ck1 Collects anonymous data related to the user's visits to the website 6 months
      rtn1-z Collects anonymous data related to the user's visits to the website 6 months
      rlas3 Collects anonymous data related to the user's visits to the website 6 months
      uid helps users share social content 1 year
      vdnaWidgetMC helps users take control of their online experience. 3 months
      DSID DoubleClick targeting cookie 2 years
      IDE DoubleClick targeting cookie 2 years
      _drt_ DoubleClick targeting cookie 2 years
      id DoubleClick targeting cookie 2 years
      TS0196672f Global-e session cookie session
      _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. session

    • 3.3 Browser Settings
      You may choose to try and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

    The information which we collect about you will be stored on our secure servers within the UK. For customers shopping with us internationally, information will be processed and managed by Global E, a service company to Johnstons of Elgin. Data collected will be stored at their data centre in Ireland.

    Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    We use information held about you in the following ways:
    • to administer the Website and to help you use the Website;
    • to ensure that content on the Website is presented in the most effective manner for users;
    • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    • to carry out our obligations arising from any contracts entered into between you and us;
    • to notify you about changes to our goods and / or services;
    • to process your payments;
    • to keep records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made in respect of those transactions, and to make financial or management forecasts to assist us in conducting our business activities;
    • to allow us to contact you in relation to campaigns and promotions and to monitor the success of such campaigns and promotions where you have consented to be contacted for such purposes;
    • to allow us to contact you in relation to competitions, to process your entry to our competitions and to fulfil our obligation under the competition terms and conditions;
    • for the purpose of advertising or marketing our business, our goods and promoting our public relations in connection with our business; and
    • to carry out analysis of sales processed through the Website and specific products which have been frequently viewed on the Website for marketing and business development purposes.

    If you do not want us to use your data in this way, please contact us using the contact details provided in the 'Contact Us' section below.

    We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.

    We may also share your information with our service providers (to help manage the Website and provide services, including but not limited to, marketing and processing online purchases) and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us).

    You may ask us to stop sending you postal correspondence that we believe may be of interest to you by contacting us using the details provided in the 'Contact Us' section below.

    Should you wish us to stop sending you email correspondence, please click 'unsubscribe' on the most recently received email.

    Where you ask us to stop sending you correspondence through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details from both our postal and email mailing lists. However, in the event that you continue to receive correspondence through one of these mailing lists, please contact us using the contact details provided in the 'Contact Us' section below.

    The Website may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    You have the right to request a copy of personal information that we hold about you. To do this, simply write to James Johnston & Company of Elgin Limited, Newmill, Elgin, Morayshire IV30 4AF. Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.

    We will only keep your information as long as you remain an active customer and for 2 years afterwards or otherwise as required for our business operations or by law.

    If you believe that any information we hold about you is incorrect or incomplete, please contact us using the contact details provided in the 'Contact Us' section below. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: .

    We may change this Policy from time to time. Any changes we may make to our Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail.

    If you need to contact us for any reason regarding this policy, including the collection and / or use of your personal data, or as otherwise indicated in any section of this Policy, our contact details are as follows:

    Address: James Johnston & Company of Elgin Limited, Newmill, Elgin, Morayshire IV30 4AF
    Telephone: +44 (0) 1343 554 040