We work hard to meet visitors' needs, with languages from Welsh to Mandarin spoken on site. During our tours, guests from around the world learn that we are Royal Warrant holders and that HRH Prince Charles is among our many visitors. We love talking to guests about the biodegradable and sustainable properties of our wool and the other ways in which we are reducing our environmental footprint. We also share details of our work with the local community, offering employment opportunities and seeking out the innovators and craftspeople of the future.
The HITA Best Visitor Attraction Award celebrates world-class customer service with a distinctively Scottish twist and a business commitment to hospitality. From our pristine gardens, tended by our in-house gardener, Tracey, to our dye house and finishing department, our 222-year-old Elgin Mill is a special piece of history waiting to be explored. While unique skills and techniques have been passed down through generations of our craftspeople, we also embrace new technology to deliver the highest-quality products to our customers. We are still family-owned and love to share the details of our rich Scottish history. Our people are by far our greatest asset, and our customers are at the heart of everything we do.