Johnstons of Elgin is a five-star VisitScotland tourist attraction and we are committed to doing all we can to provide access for all. All public areas are fully wheelchair accessible and we go to great lengths to ensure our visitors have an excellent experience when they visit us, whatever their individual needs.

• Store is fully wheelchair accessible as is the public area on Multrees Walk and step free at entrance level.
• Customer lift in operation between the ground floor and 1st floor sales floor.
• Assistance dogs are welcome
• First aid trained staff in all areas of the store
• Fitting Rooms - Our fitting rooms are currently closed to ensure the safety of our customers. We apologise for any inconvenience caused. To allow customers time to try items on at home, and return any purchases that might be unsuitable, we have extended our returns policy to 60 days.