The store will not work correctly in the case when cookies are disabled.
Ship to:US ($ USD)
UK (£GBP)
Search
New Customer
Don’t have an account?
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
We are delighted to welcome you back to our Edinburgh Store, and while some aspects of your shopping experience may be a little different than before, our exceptional customer service remains the same. Our employees and customers are important to us, and to ensure their safety, we have put the following provisions in place:
Social Distancing – we ask that customers maintain the recommended distance from other shoppers while in store.
Contactless Payment – where possible, we ask that customers use contactless payment options for faster, safer checkout.
Hand Sanitising – for your convenience, Hand Sanitising Stations are in place at the entrance to each of our stores.
If you have any symptoms of Covid-19, we request that you do not visit our store.
Personal Shopping Service
The store will also be offering a Personal Shopping service. To arrange an appointment, please contact us on edinburghstore@johnstonsofelgin.com. A member of our store team will then contact you to confirm your appointment.
You can also contact us via telephone by calling +44 (0) 131 370 6610
Please note: the store is operating under strict social distancing and health and safety standards, based on current UK government guidelines regarding COVID-19, allowing only a limited number of customers in store at any one time. While it is not necessary to book an appointment in order to visit, it is recommended to avoid waiting times or alternatively one of our team would be happy to provide a phone consultation, and process any orders to be despatched directly to you.
Johnstons of Elgin is a five-star VisitScotland tourist attraction and we are committed to doing all we can to provide access for all. All public areas are fully wheelchair accessible and we go to great lengths to ensure our visitors have an excellent experience when they visit us, whatever their individual needs.
Store is fully wheelchair accessible as is the public area on Multrees Walk and step free at entrance level.
Customer lift in operation between the ground floor and 1st floor sales floor.
Assistance dogs are welcome
First aid trained staff in all areas of the store
Fitting Rooms - Our fitting rooms are currently closed to ensure the safety of our customers. We apologise for any inconvenience caused. To allow customers time to try items on at home, and return any purchases that might be unsuitable, we have extended our returns policy to 60 days.
