Book a mill tour


Monday9am - 4.30pm
Tuesday9am - 4.30pm
Wednesday9am - 4.30pm
Thursday9am - 4.30pm
Friday9am - 4.30pm
Saturday9am - 4.30pm
Sunday11am - 4pm
Johnstons of Elgin Hawick Mill Shop


Monday9am - 4.30pm
Tuesday9am - 4.30pm
Wednesday9am - 4.30pm
Thursday9am - 4.30pm
Friday9am - 4.30pm
Saturday9am - 4.30pm
Sunday11am - 4pm

25th - 26th DecemberCLOSED
1st - 2nd JanuaryCLOSED
Johnstons of Elgin Hawick Mill Shop

We are delighted to welcome you back to our Hawick Mill Shop, and while some aspects of your shopping experience may be a little different than before, our exceptional customer service remains the same. Our employees and customers are important to us, and to ensure their safety, we have put the following provisions in place:

Social Distancing – we ask that customers maintain the recommended distance from other shoppers while in store.

Contactless Payment – where possible, we ask that customers use contactless payment options for faster, safer checkout.

Hand Sanitising – for your convenience, Hand Sanitising Stations are in place at the entrance to each of our stores.

Mask Wearing - We ask that customers wear masks inside the store to help prevent the spread of COVID-19.

If you have any symptoms of Covid-19, we request that you do not visit our store.

Personal Shopping Service

The store will also be offering a Personal Shopping service. To arrange an appointment, please contact us on hawickstore@johnstonsofelgin.com. A member of our store team will then contact you to confirm your appointment.

You can also contact us via telephone by calling +44 (0) 1450 360549

Please note: the store is operating under strict social distancing and health and safety standards, based on current UK government guidelines regarding COVID-19, allowing only a limited number of customers in store at any one time. While it is not necessary to book an appointment in order to visit, it is recommended to avoid waiting times or alternatively one of our team would be happy to provide a phone consultation, and process any orders to be despatched directly to you.

Find Us

Eastfield Mills, Mansfield Road, Hawick, United Kingdom
+44 (0) 1450 360549 hawickstore@johnstonsofelgin.com

Store details & Times

Opening Hours

Monday 9am- 4.30pm
Tuesday 9am - 4.30pm
Wednesday 9am- 4.30pm
Thursday 9am- 4.30pm
Friday 9am- 4.30pm
Saturday 9am- 4.30pm
Sunday 11am - 4pm


Complimentary customer parking available. Limited disabled parking spaces available.
Complimentary Wi-Fi available in our Coffee Shop.
Disability support

Johnstons of Elgin is a five-star VisitScotland tourist attraction and we are committed to doing all we can to provide access for all. All public areas are fully wheelchair accessible and we go to great lengths to ensure our visitors have an excellent experience when they visit us, whatever their individual needs.

  • All public areas fully wheelchair accessible, including the mill tour
  • A wheelchair is available onsite if required
  • Designated disabled car parking (limited availability)
  • Disabled WC facilities available in the Mill Shop
  • Assistance dogs are welcome
  • First aid trained staff in all areas of the Mill Shop & Mill
  • Fitting Rooms - Our fitting rooms are currently open
  • Restrooms - Our accessible toilet cubicle remains open to allow our customers to wash their hands. At busy times, please allow the required distance between yourself and other customers while you wait.


Product ranges

Baby & Child
Home Interiors

Opening Hours

Opening hours

Lunch served from
Monday 9.30am- 4pm 12pm – 3pm
Tuesday 9.30am- 4pm 12pm – 3pm
Wednesday 9.30am- 4pm 12pm – 3pm
Thursday 9.30am- 4pm 12pm – 3pm
Friday 9.30am- 4pm 12pm – 3pm
Saturday 9.30am -4pm 12pm – 3pm
Sunday 11am - 4pm 12pm – 3pm
Lunch served from
Monday 12pm – 3pm
Tuesday 12pm – 3pm
Wednesday 12pm – 3pm
Thursday 12pm – 3pm
Friday 12pm – 3pm
Saturday 12pm – 3pm
Sunday 12pm – 3pm

Tour the mill

Watch for yourself as the cashmere is dyed, teased, carded, spun and hand finished by the latest generation of Elgin craftsmen. At our Hawick mill you can see our expert craftsmanship first hand, following the production of our knitted products.

At certain times of the year our Elgin and Hawick mill's close for necessary holiday & maintenance periods. To avoid disappointment please complete a Mill Tour Booking Form in advance. If you have any questions regarding the mill tour you can email us at milltours@johnstonsofelgin.com.

Book online or call +44 (0)1343 554088

Tour Times*

Hawick Mill Tours are available:
11:00am 9:30am only

Other times may be available by prior arrangement.

*Please note that areas of our Mill do not operate from Friday afternoon through to Sunday evening.

Our mill tours are conducted by experienced guides and we can cater for more specific needs, given a little advance notice. A written script of our mill tour is available in English, French, German, Italian, Spanish, Swedish, and Russian.

We are currently limiting tour groups to 4 people or less, and request that face coverings be worn when on the tour.

Book a mill tour
For any further information you can e-mail milltours@johnstonsofelgin.com

Tour the mill

Tour the mill

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