We are delighted to welcome you back to our London store, and while some aspects of your shopping experience may be a little different than before, our exceptional customer service remains the same. Our employees and customers are important to us, and to ensure their safety, we have put the following provisions in place:

From Monday, July 19th, our employees will continue to wear face masks instore. 

We would also encourage our customers to wear a face mask 

while shopping with us for the time being.

We will continue to prioritise the safety of our customers and employees 

by following government guidelines in all our retail locations.

Social Distancing – we ask that customers maintain the recommended distance from other shoppers while in store.

Contactless Payment – where possible, we ask that customers use contactless payment options for faster, safer checkout.

Hand Sanitising – for your convenience, Hand Sanitising Stations are in place at the entrance to each of our stores.

Mask Wearing - We ask that customers wear masks inside the store to help prevent the spread of COVID-19.

If you have any symptoms of Covid-19, we request that you do not visit our store.

Personal Shopping Service

The store will also be offering a Personal Shopping service. To arrange an appointment, please contact us on londonstore@johnstonsofelgin.com. A member of our store team will then contact you to confirm your appointment.

You can also contact us via telephone by calling +44 (0) 207 629 8983

Please note: the store is operating under strict social distancing and health and safety standards, based on current UK government guidelines regarding COVID-19. While it is not necessary to book an appointment in order to visit, it is recommended to avoid waiting times or alternatively one of our team would be happy to provide a phone consultation, and process any orders to be despatched directly to you.